TTEC
Application Security Engineer
Full details on LinkedIn
The complete job description, requirements, and application details are available on the original posting.
About TTEC
TTEC Holdings, Inc., headquartered in Austin, Texas, is a global leader in customer experience (CX) technology and services, with over 40 years of expertise. The company operates through two main segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on building modern CX infrastructure using technology-driven solutions, while TTEC Engage provides AI-enabled front-line services, including customer engagement and tech support. TTEC specializes in designing and managing digital CX solutions that integrate AI, advanced analytics, and human empathy. With operations in 21 countries, it serves a diverse clientele across various industries, including healthcare and financial services. The company emphasizes operational efficiency and personalization, offering a comprehensive suite of services such as AI automation, contact center solutions, customer management, and strategy analytics. TTEC is committed to enhancing customer satisfaction and fostering lasting relationships through its innovative approach to customer interactions.
Security at TTEC
Compiled from public job postings, careers pages, and company materials. Data may not reflect current state — verify during interviews.
Security Philosophy
- TTEC emphasizes developer enablement and integration of security throughout the software development lifecycle.
- The philosophy focuses on collaborating with DevOps to embed security in CI/CD pipelines, delivering security training to developers and internal teams, and continuously monitoring application security using tools like SAST, DAST, and IAST.
- The team leads security assessments and code reviews across web, mobile, cloud, and on-premise applications, prioritizing both technical security and cross-cultural communication.
Security Team
- The AppSec team reports to the Executive Director of Information Security.
- John Everson serves as Chief Security Officer, having joined TTEC in 2022.
- At least 2 active Application Security Engineer positions are open (Bogotá and Mexico City).
- Common skill patterns include SAST, DAST, and IAST tools, as well as scripting/programming proficiency in Python, Java, or C#.
- No public org chart or explicit team headcount is published.
Key Initiatives
TTEC's AppSec initiatives include shift-left practices with CI/CD pipeline integration, vulnerability management processes encompassing scans, penetration testing, and remediation management, and secure SDLC guidance on secure coding practices and security controls. The team participates in cloud security reviews for AWS, Azure, and GCP, recommending improvements. Security champions and formal risk frameworks are not publicly disclosed.
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