Zendesk
Director, Product Management - Platform Security
Full details on LinkedIn
The complete job description, requirements, and application details are available on the original posting.
About Zendesk
Zendesk is a global software company that specializes in customer service and support solutions. Founded in 2007 in Copenhagen, Denmark, by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour, it is now headquartered in San Francisco, California. The company started with a user-friendly, web-based application designed to simplify customer service. Over the years, Zendesk has grown significantly, serving around 160,000 businesses worldwide, including notable clients like Airbnb, L'Oréal, and Vimeo. Zendesk offers an end-to-end customer service platform that includes omnichannel support, a self-service platform, integrated analytics, and advanced AI capabilities. Its intuitive interface allows businesses to manage customer interactions efficiently, turning chaotic support into streamlined operations. The company employs over 5,400 people across more than 160 countries and continues to focus on enhancing customer experience.
Security at Zendesk
Compiled from public job postings, careers pages, and company materials. Data may not reflect current state — verify during interviews.
Security Philosophy
- Zendesk's AppSec philosophy centers on proactive identification and rapid response to increasingly sophisticated and targeted threats.
- They emphasize the importance of security across multi-cloud environments.
- The stated AppSec mission is to have dedicated application security engineers on staff identify, test, and triage security vulnerabilities in code.
- They prioritize effective threat detection and rapid response across multi-cloud environments and provide annual secure code training for all engineers based on OWASP Top 10 security risks.
Security Team
- Zendesk maintains a globally distributed security team.
- Key leadership includes Vinay Patel, the Chief Trust & Security Officer.
- The company employs dedicated application security engineers and is currently expanding its offensive security capabilities.
- Team Size Estimate: 5,001-10,000 total employees.
- Active AppSec Job Postings (1 identified):
- . Common Skill/Tool Patterns: Proficiency in offensive security tooling (Burp Suite, Nmap, Kali) and 7+ years of professional experience.
Key Initiatives
- Zendesk's active initiatives include a robust vulnerability management process involving internal testing, third-party audits, and a public bug bounty program.
- Their Responsible Disclosure Program gives security researchers an avenue for safely testing and notifying Zendesk.
- They employ third-party security experts annually to perform broad penetration tests and perform penetration testing across their entire product and infrastructure.
- The company is expanding offensive security capabilities as evidenced by hiring a Staff Offensive Security Engineer.
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