Genesys
Staff Security Engineer, EU Sovereign Cloud
Full details on LinkedIn
The complete job description, requirements, and application details are available on the original posting.
About Genesys
Genesys is a prominent American software company founded in 1990, focusing on customer experience (CX) and call center technology for mid-sized and large businesses around the world. Established by Gregory Shenkman, Alec Miloslavsky, and others, Genesys aims to enhance customer service by integrating various communication channels and customer data for seamless interactions. The company offers a wide range of cloud-based and hybrid cloud software solutions that manage omnichannel customer journeys. Their products include intelligent call routing, interactive voice response (IVR), email, chat, social media messaging, screen sharing, self-service options, workforce optimization, and analytics. Genesys Cloud CX, their flagship platform, supports marketing, sales, and service interactions across all digital and voice channels. With a commitment to innovation, Genesys has introduced several industry firsts, including the first cloud contact center and AI-powered CX applications. Serving over 11,000 customers in more than 100 countries, Genesys caters to various industries, helping them improve customer satisfaction and operational efficiency through advanced CX technology.
Security at Genesys
Compiled from public job postings, careers pages, and company materials. Data may not reflect current state — verify during interviews.
Security Philosophy
- Genesys publicly states a secure-by-design, SDLC-integrated approach with threat modeling, peer code reviews, OWASP testing, and ongoing application scanning.
- Public content emphasizes embedding security into development (secure-by-design, mandatory peer code reviews) rather than explicit gating language.
- Genesys documents a risk-based vulnerability management program, routine automated scanning, and annual third-party penetration testing.
Security Team
- Shahzad Ahmad is listed as Global Vice President Security, Privacy and Compliance.
- Jonathan Chow is identified as Chief Information Security Officer at Genesys.
- The Genesys leadership page lists CIO Trevor Schulze but does not list a CISO.
- No reliable, public headcount for an AppSec team was extractable, and active AppSec job postings could not be programmatically enumerated.
Key Initiatives
- Genesys integrates security into every stage of the SDLC, applying threat modeling and security-focused design reviews in the design stage.
- Development teams use secure coding techniques and mandatory peer code reviews.
- Before release, code is tested against security standards like the OWASP Top 10.
- They conduct continuous vulnerability scanning, penetration tests, and pre-deployment checks.
- Critical and high-risk vulnerabilities are promptly addressed, and annual vulnerability assessments and penetration testing engagements are conducted.
- There is no explicit Security Champions program structure or ownership publicly available.
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